When we refer to personal information we mean information from which your identity is apparent. This information may include information or an opinion about you from which your identity can reasonably be ascertained.
We collect and receive personal information from our customers or from other business referrers in order to conduct our business, including assessing and obtaining loan approvals.
"Green Light" will collect personal information in a number ways:
- Directly from you when enquiring or applying for products and services
- From third parties such as our associated business partners
- From publicly available sources of information
- From our own existing records
We will disclose your personal information to ‘Green Light Financial Solutions’ unless otherwise requested by you not to do so.
For all other situations, we will inform you at or before the time of collecting your personal information, the types of organisations that we intend to disclose your personal information to. Prior to disclosing any of your information, we will take reasonable steps to satisfy ourselves that:
- The organisation has a commitment to protecting your personal information
- You have consented to us doing so
Sometimes we are required or authorised by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court or Tribunal in response to a request or subpoena or to the Australian Taxation Office.
From time to time we may use your personal information to provide you with current information about home loans, special offers and
Services offered by us or by our associated business partners. You can opt out at anytime from receiving our marketing material by advising us by email to our email address info@greenlightonline.com.au or by writing to us at PO BOX 336 Thuringowa BC 4817. We will not charge you for giving effect to your request and we will take all reasonable steps to comply with your request at the earliest opportunity.
It is important to our working relationship that the personal information that we hold about you is accurate and up to date. During the course of our relationship with you we may ask you to inform us if any of your personal information has changed. If you wish to make changes to your personal information you can contact us at any time during business hours or at any time via our email address, info@greenlightonline.com.au. We will generally rely on you to assist us by notifying us if the information we hold about you is inaccurate or incomplete.
In most circumstances we will provide you with access to the personal information we hold about you. To gain access you can make a request at anytime via our e-mail address info@greenlightonline.com.au. We may charge a fee for our costs in retrieving and supplying the information to you.
There may be situations where we are not required to provide you with access to your information. Such a situation would be information relating to an existing or anticipated legal proceeding with you or if your request is found to be vexatious. An explanation will be provided to you in situations where we deny you access to your personal information that we hold.
In most situations it will be necessary for us to identify you in order to successfully assist you. However, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us, without providing us with personal information. Such a situation would be where you make general inquiries about interest rates or current promotional offers. Where sensitive information is collected, stored, used or transferred about you, we will only use this information if you have consented or in the exercise or defence of a legal claim. Sensitive information is information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional association or trade unions, sexual preferences, criminal or health record.
We will take reasonable steps to protect your personal information by storing it in a secure environment and when it is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or permanently de-identified. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practices. As a consequence we may change this Privacy Policy from time to time or as the need arises.
This Privacy Policy is effective as of the 30 of March 2009.
You can also obtain more information about us and the way in which we manage your Personal information by contacting our administration officer on:
Telephone: 1300 939 675
Fax: (07) 4723 7699
Mail: PO Box 336, Thuringowa BC, Qld, 4817
E-Mail: info@greenlightonline.com.au